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If Question, please call - 1 800-985-1844

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Receiving Schedules
Many of our orders ship UPS or FedEx, but when the order is large, or contains a large item, then it must ship via Common Carrier. When shipping on a carrier truck, please follow the guidelines below.

While driver is present: Check the driver's delivery receipt and/or Bill of Lading (BOL)
a. Is the shipment/order yours?
b. Is all the necessary information or documentation present?
(i.e. PO numbers, job name specified, deliver terms, number of items, etc.)
c. Count your freight, Inspect all packages. Make sure that every product you ordered is accounted for and present. Is there any damage?

It is very important that you confirm the product is received undamaged, from shipment, and is the correct item. To do so, please examine the shipping box and all contents immediately upon receipt for any signs of damage, wrong item(s) or defective product(s). All damaged or incorrect items must be noted on the BOL in driver's presence.

Signing the BOL/Delivery Receipt
By signing the BOL and not noting any damaged or missing/incorrect items, the customer is agreeing that the order arrived in perfect condition and was fulfilled correctly. In the event of concealed damage, the customer is responsible.

Freight claims
All claims must be initiated within 72 hours of delivery.

If You have question, please call - 1 800-985-1844


1. Custom Orders
a. "Custom" manufactured orders can be canceled for up to 24 hours after the order is placed. After 24 hours, the order cannot be canceled.
b. Customers will be charged the full product price for "custom" manufactured orders that are canceled after 24 hours.

2. Stock Items
a. Orders placed for standard catalog products or "stocked items" can be canceled or adjusted within 24 hours after receipt of order.
b. An order that is canceled and/or refused after the order has shipped will be charged a 20% re-stocking charge along with all applicable "to and from" freight costs and charges associated with the canceled order.

1. All requests for product returns must be approved and receive a designated RGA (Return Goods Authorization) number associated with the order by an authorized foam Millwork Customer Service Representative.
2. RGA numbers are only good for 21 days after date of issue. No returns will be accepted or received after the 21 days after the RGA number has been issued.
3. Orders must be approved for return within 60 days of original shipment.
4. All returns that are approved with a designated RGA number are subject to a minimum 20% re-stocking fee.
Customer is responsible for all freight charges associated with returning an approved order.
5. Customer "credit" will be issued only after the product has been received back into inventory, all items are accounted for as specified on the RGA, and the items are in re-sellable condition. Any damaged product received back will not be credited and all associated re-stocking charges may apply. Payment deductions against RGA's are not allowed without an authorized "credit memo" from FoamĀ® Millwork.
6. Customer "credit" will be issued within 1 week of receiving the returned goods in acceptable condition, less:
    a. Re-stocking charge
    b. Freight charges (if applicable)
    c. Damages, concealed shortages or discrepancies

If You have question, please call - 1 800-985-1844

Easy Installation for home interior and exterior.

Free Shipping with purchase of $700 or more. OR $45 only if less than $700 purchase {within 3-6 Business days} to All USA.

Los Angeles
2605 W. Olive Ave, Burbank, CA 91505
Mon-Fri 9am-4pm   Sat 10am-2pm
Get Directions
Orange County
1312 E. Saint Gertrude Place, Santa Ana, CA 92705
Mon-Fri 8am-5pm   Sat 9am-2pm  
Get Directions
Inland Empire
845 S. Milliken Ave Ontario, CA 91761
Mon-Fri 8am-4pm   Sat 9am-2pm
Get Directions

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